The approach is everything.
When a quality problem happens - and they will - how you approach the problem makes all the differences in successfully squelching it.
Too often clients of mine have come to me freaking out about a major quality issue and the need to fix it instantly.
And, I get it, every second you have a quality issue that’s more money left on the table.
Money that could be in your bank account.
It’s not just money, quality issues deeply erode customer trust and brand strength.
So, it makes sense that a freak out would be in order when a quality issue is discovered.
The good news is there is a way to systematically deal with these issues when they happen that gets to the root of the problems fast, fixes current defective product, and gets production back on track.
That’s why I wrote this eBook. To help you...
Know what to do when things go wrong? If you do have a quality issue what do you do about it?
Learn how to not only expect the unexpected, but to handle the unexpected with complete confidence and finesse.
Understand the 5 key steps to handling a quality crisis - these will reassure your customers and maintain your strong brand image
Know how to work with your suppliers to speedily solve the problem and ensure a strong supply chain for future orders.
Communicate with your customers to maintain good business relations and get to the root of the problem
Learn the recipe for effective problem solving - finding the solution that leads to longterm success
With a strong strategy - or game plan - in your toolbox you can quickly get back to business as usual.
Not just business as usual.
In fact, we often times find that a business after quality issues are discovered is stronger after having gone through the correction process.
Although it’s stressful at the time, quality issues help you see potential quality gaps throughout your supply chain. Which oftentimes leads to proactive measures.
Read this FREE resource and develop a strong game plan.